Refund Policy

Before Work Starts: Full Refund

If you change your mind after purchasing, email us before work on your site begins and we'll refund your payment in full, no questions asked. Work begins when our engineer starts on your site after you share access, and we'll let you know when that happens.

After Work Starts: We Finish the Job

Once work has started, payments are non-refundable. In exchange, we keep working until the scope of your plan, as described on our Plans & Pricing page, is delivered.

Core Web Vitals Add-on

If you bought the Core Web Vitals add-on and your site has not passed Google's Core Web Vitals when we deliver, we keep optimizing at no extra cost until it passes, for up to 90 days after delivery, subject to the exclusions in our Terms.

Rush Delivery

Rush delivery (3–5 days) is a best-effort target, not a guarantee, and missing it does not by itself qualify for a refund. If we can't start your project in time to deliver on a rush timeline, we'll tell you before work starts, and you can choose a full refund or continue at the standard timeline.

How to Request a Refund

Send a request through our contact form with your order number (from your order confirmation email). Approved refunds are issued to your original payment method through our payment provider, and usually appear within 5 to 10 business days.

Contact

Questions? Reach out to Matt Suffoletto through our contact form.